PRACTICE COMPLAINTS PROCEDURE

 

We aim to provide the best possible service to our patients and deal swiftly with any problems that arise.

If you are dissatisfied with the service, treatment or premises we want to know. The practice complaints procedure is designed to ensure that your issues are listened to, dealt with fairly and action taken where appropriate.

A complaint can be initiated by obtaining a form from reception. Alternatively, if you wish to speak to someone immediately, the practice manager, if available (or by appointment), will be happy to discuss the issue with you.

We will then either write or meet with you to provide an explanation and discuss any action that may be needed. Your partner or a friend will be welcome to attend this meeting.

If you still feel that the matter is not resolved to your satisfaction, you are entitled to take your case (in writing) to

NHS England
PO Box 16738
Redditch
B97 9PT

Tel: 0300 311 2233
Email: england.contactus@nhs.net

 

Feedback Forms

We are happy to accept and consider comments and suggestions from our patients. Please present your views in writing to our practice manager. 

Please fill in the form below and post it to the attention of the Practice Manager. 

Leaflet for Patient

Complaint Form 

Complaint-3rd Party Consent Form  (if your raising a complaint on behalf of the patient)