PRACTICE COMPLAINTS PROCEDURE
We aim to provide the best possible service to our patients and deal swiftly with any problems that arise.
If you are dissatisfied with the service, treatment or premises we want to know. The practice complaints procedure is designed to ensure that your issues are listened to, dealt with fairly and action taken where appropriate.
A complaint can be initiated by obtaining a form from reception. Alternatively, if you wish to speak to someone immediately, the practice manager, if available (or by appointment), will be happy to discuss the issue with you.
We will then either write or meet with you to provide an explanation and discuss any action that may be needed. Your partner or a friend will be welcome to attend this meeting.
If you still feel that the matter is not resolved to your satisfaction, you are entitled to take your case (in writing) to
PO Box 16738
Tel: 0300 311 2233
We are happy to accept and consider comments and suggestions from our patients. Please present your views in writing to our practice manager.
Please fill in the form below and post it to the attention of the Practice Manager.
Complaining on behalf of someone else
Medical records are protected by the Data Protection Act and GDPR 2018. If you
are complaining on behalf of someone else we need to know that you have their
permission to do so. You will need to provide a note, dated and signed by the
patient with their consent, agreeing that they are happy for you to act on their
Complaint-3rd Party Consent Form (if your raising a complaint on behalf of the patient)
I need help with my complaint
If you feel you are unable to make a complaint yourself and need support, you can
access an Independent Health Complaints Advocate.
2nd Floor, Old Town Hall
London SE6 4RU
Tel: 0208 690 5012
You can also contact your local Healthwatch to leave your feedback and comments
on a service. The feedback is anonymous. Healthwatch Lewisham is independent
and acts as a patient champion in health and social care services.
Healthwatch Lewisham at the above address.
Lewisham Citizen Advice
Leemore Community Hub
London SE13 5EU
Tel: 0800 231 5453
Lewisham Speaking Up
Lewisham Speaking Up is an independent charity for people with learning
Albany Centre & Theatre
London SE8 4AG
Tel: 020 8691 7198