Dealing With An Emergency

Call 999 in an emergency. 

A medical emergency is a situation in which the health of a person is at high risk of deteriorating rapidly without immediate medical attention.

For example, chest pains, increasing difficulty in breathing, impaired consciousness and any of the signs of a stroke (facial weakness, inability to lift a limb or slurred speech) constitute an emergency.

In a medical emergency you can access urgent paramedical help by calling 999 (or 911)


In a less urgent situation, call 111

What is this new service?

The 111 Integrated Urgent Care Service (111/IUC) for South East London will be a new enhanced version of the 111 service moving from an ‘assess and refer’ service to a ‘consult and complete’ model of care.

Available 24 hours a day, the 111/IUC will provide a Clinical Assessment Service (CAS) within the 111/IUC call centre which will be comprised of GPs, Pharmacists, Nurses, Paramedics, Advanced Paramedics and Advanced Nurse Practitioners to provide clinical consultations to residents. Should a person need a face-to-face consultation, CAS clinicians will be able to book appointments directly into GP hubs, GP Out of Hours Services and Urgent Treatment Centres; as well as prescribe medication which residents can pick up at their local pharmacy.

The overall aim will to be provide residents with the right care at the right time in the right location.



The new 111/IUC was launched on the 26 February 2019.

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